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Personalized furnished suites that give you a sense of belonging, wherever your journey takes you.
Providing fully furnished spaces in 75+ locations for over 30 years.
Find Your Next StayExperience a cozy, home-away-from-home feel with our wide selection of furnished rentals and guest-focused services
Whether you’re moving, temporarily relocating, or on a holiday, we ensure your stay with us is seamless, welcoming, and offers a genuine residential experience.
Book with Confidence: Safe Spaces for Your Team Nationwide
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A single point of contact for seamless booking across Canada.
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High standard accommodations that fulfill your duty of care requirements for employees.
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Fully insured accommodations in buildings authorized for temporary stays.
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Commitment to environmental sustainability and community well-being.
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Simplified reservations with a flexible invoicing system to accommodate corporate needs.
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Around-the-clock assistance to ensure a smooth, hassle-free stay for all corporate clients.
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Tailored living spaces to meet specific preferences and requirements of each employee.
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Custom set ups for your unique stay requirements. Contact us and tell us what you need.
Comfort goes beyond
four walls.
Every stay includes:
- Effortless booking process
- Pet-friendly and no-pet options
- Meet and greet on arrival
- Secure buildings
- Assigned secure parking
- Bi-weekly housekeeping
- 24/7 customer support
- In-suite laundry
- Flatscreen TVs
- Password-protected safe
- Wireless high-speed internet
- Linens and towels
- Fully equipped kitchens
- Essential starter supplies
A few ways we can make your life easier.
All you need to do to settle in is:
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Explore Our Properties
Search for your suite and send us your request. We promise to get back to you within 2 business hours. You can also reach out to us directly, so that we can tailor the perfect suite to your needs.
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Complete The Paperwork
We offer a seamless, secure, and convenient booking process. Once we’ve confirmed your suite, we’ll provide clear and simple instructions for your arrival and stay.
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Meet and Greet
We ask that you provide details about your arrival so that our team can meet you, walk you through your new home, and answer any questions you have about the suite, building, or local surroundings.
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24-Hour Follow-Up
In the rush of arriving, we understand that you may forget to ask an important question. Our team will be in touch with you within 24 hours to check in and support you in navigating through your questions.
FAQs
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Corporate Housing / Furnished Suites / Temporary Suites / Serviced Apartments / Furnished Accommodations.. Which one is it?
Our industry goes by many names around the world! In North America, we call it Corporate Housing, while over in the UK, it’s known as Serviced Apartments. No matter the name, the core mission remains the same.
But we’re about more than just furnished apartments. We’re committed to meeting the needs of you, your employees, or your clients while they’re on the move. We offer a unique experience and service that sets us apart in this industry, adhering to rigorous ethics, standards, and security measures to ensure you have the space to achieve your goals.
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Corporate Housing VS Hotel?
Hotels and extended-stay suites offer an ideal solution for short-term stays when you’re embarking on a trip where cooking isn’t a priority, or seeking the indulgence of daily housekeeping, complimentary breakfasts, and spa visits.
Corporate Housing caters to a different set of needs entirely. The suites are meticulously designed to provide unparalleled comfort and space, ensuring you have room to breathe and spread out. Whether you’re relocating, on a work assignment, of simply prefer maintaining your home lifestyle while away, our “home away from home” concept offers all the amenities you’d expect, including a fully equipped kitchen with major appliances like a fridge, dishwasher, stove, oven, even a washer, and dryer.
Our suites are situated in residential buildings throughout the city and foster a sense of community and belonging allowing individuals and families to settle in seamlessly to their new surroundings. Each location is carefully selected for its safety, security, and proximity to desired neighborhoods, offering you peace of mind as you explore your new environment.
What truly sets us apart in the Corporate Housing Industry is the personalized service, from the moment you inquire to the completion of your stay. At Imperial Suites, prioritize your needs, ensuring every detail is attended to with care and dedication. Our commitment to exceeding expectations ensures that your experience with us is nothing short of exceptional. It’s more than a stay… it’s a feeling of home.
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Can I reserve a suite online?
Since Imperial Suites offers 75+ locations across the country to travelers with uncertain departure dates, we ask that every guest confirm a suite through one of our team members.
Please browse our inventory and submit an online request form. One of our team members will reach out to you to confirm availability, rates, and information on the properties best suited to your needs.
You are always welcome to call us.
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How long is the minimum stay?
Typically, the minimum stay requirement is 30 nights in Alberta and 31 nights in Quebec. However, some locations allow for short-term stays. If you need less than 30 nights, please reach out with your specific request so our team can find a suite for your needs.
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Can I extend my stay?
Yes, you can extend your stay with us! However, extensions are based on availability so please advise your reservation team as soon as possible that you will need to extend your stay.
We ask that you confirm your departure or extension a minimum of 14 nights before your scheduled departure.
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Are there discounts for longer stays?
Yes, there are rate discounts available for longer stays. We provide additional discounts for stays of 6 months, and 1 year.
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My plans changed, what is your cancellation policy?
Imperial Suites offers a 14-night no-penalty cancellation policy. If less than 14 nights’ notice is provided, a fee will apply to cancel your booking.
If your stay is less than 30 nights, you will be responsible for the entire month’s fee to abide by the minimum stay requirement bylaws.
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What are the check-in and check-out times?
Our check-in time is 4:00 pm and check-out time is 10:00 am. Early arrivals and late departures are based on availability and may be subject to an additional fee. Please confirm your early arrival or late departure in advance.
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What is the maximum occupancy for 1, 2, and 3-bedroom units?
1 bedroom maximum occupancy is 2 persons (3 persons in suites with a den or pull-out sofa)
2 bedroom maximum occupancy is 4 persons (5 persons in suites with a den or pull-out sofa)
3 bedroom maximum occupancy is 6 persons (7 persons in suites with a den or pull-out sofa)
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How do I pick up my keys?
Your keys will be provided during your meet-and-greet when you arrive at your accommodations. In certain circumstances, you may request lockbox pick-up.
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How does payment work for my stay?
A deposit is required to confirm your reservation. Payment for the first month’s rent and additional fees are due on or before your arrival day.
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What methods of payment do you accept?
We accept company cheques, company wire transfers, email transfers, Visa, and MasterCard.
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Do you require a security deposit?
Yes, a security deposit is required unless a company Letter of Guarantee is signed.
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Do I have to provide identification?
Yes, every guest must provide a government-issued ID and proof of the credit card used at the time of booking.
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I am a company employee booking on behalf of another employee. What information do I need to provide?
You have two options as a company employee:
A) You may complete a Letter of Guarantee to confirm your company will be responsible for the guest reservation to be invoiced. Once the Letter of Guarantee is completed, your company may book without any further paperwork for 1 year.
B) You may complete the Guest Registration Agreement and pay by email transfer or credit card.
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Can I bring my pet?
Pets are welcome at some but not all locations and must be pre-approved by Imperial Suites. Condo board approval and a pet fee are required, which will be discussed with you at the time of booking.
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Can I smoke inside my unit?
There is no smoking of any kind allowed inside the property as most buildings are now 100% smoke-free. Where allowed, an ashtray will be provided for use on your balcony with the door closed behind you.
Evidence of smoking in the suite will result in a $500.00 fine. Throwing butts or garbage of any sort off the balcony will be subject to a fine upwards of $10,000 and may also result in eviction, so please ensure the rules are adhered to.
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Who do I contact with questions about my suite?
Our Guest Services team can assist you with any questions or comments you have throughout your stay. For the quickest response call or email [email protected]
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Who do I contact after hours?
If you have an after-hours emergency, you can call our office number 403-543-8733 which is forwarded to an on-call team member. If you do not reach the person on your first call, please leave a voicemail with your name, your apartment number, and your telephone number.
Repetitive calling will not speed up a call-back as the person may be tied up or on another call, please allow time for them to call you back.
If you have an after-hours non-emergency request, we ask that you email your Guest Services contact who will respond during office hours. The on-call team is handling the calls during their personal time and we appreciate your consideration of their time.
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Where do I submit a building maintenance request?
Any building maintenance requests you have must be sent to the Imperial Suites Guest Services department.
Building concierge, maintenance, front desk, doorman, security, and/or others on-site are not associated with our company, and therefore authorization to enter, repair, and/or change the content of the apartment must be submitted by our team.
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How does housekeeping work?
Enjoy every other week housekeeping in your suite on a specified day, anytime between 9:30 am and 3:30 pm. The exact time cannot be altered, but after your first cleaning, you’ll have an idea of the usual schedule. Remember, emergencies might cause slight changes. To cancel a cleaning without a fee, please inform us before 8:00 AM on the day of service.
For fresh towels, please leave the used ones in your bathtub or shower stall, as our housekeeping team replaces only those left there.
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Can I park in any stall in the underground parking?
Parking stalls are assigned to the suites upon purchase by the owners. The vacant stalls do not belong to Imperial Suites but to other unit owners. If you park in someone else’s stall, you risk being ticketed and/or towed at your expense.
If someone else is parked in your assigned stall, please contact our office immediately and we will handle it.
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Are my personal belongings insured?
All Imperial Suites apartments have content and liability insurance; however, your personal belongings are not included. Your home or rental insurance should cover your content, but please confirm this with your insurance company before arriving.
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What is the departure process?
You’ll find departure instructions in the suite book, on the back of your suite door, and in an email sent within two weeks before you leave. Please follow the steps provided regarding returning all keys, fobs, garage door openers, and parking passes. Forgetting to do so will lead to a charge of the nightly rate until they’re returned.
You don’t need to professionally clean the suite before leaving, but we ask you to remove all personal items and trash, and run any dirty dishes in the dishwasher.
The housekeeping supervisor will conduct a property inspection within 24 business hours of your departure using the same inventory and damage report from when you arrived.
Your security deposit will be returned within 10 days of your departure provided the property is left in the same condition it was provided to you in.
